• ITALY: € 6,00, free with spending over a € 150,00
• EUROPE: € 12,00, free with spending over a € 150,00

Orders are processed from Monday to Friday from 9:00 am to 5:00 pm.
They are processed within 48 hours from receiving the order, and shipped after the payment transaction is authorized.

At the time of receipt of the parcel , Customers have to inspect it carefully before confirming the delivery with their signature: the goods become property of the customer when he signs. Below are some cases that may occur. The packaging, at the time of receipt , appears to be clearly damaged : it is recommended that customers sign the delivery with reservation or refuse it. Customer refuses delivery of the shipment or requires the return to the sender without a valid reason: all return shipping costs possibly charged at verticalfashion.com will be deducted from any refund due to the Customer. If it was not possible to deliver the shipment to the address provided by the Customer in the commercial contract: the package may be returned to the sender. All return shipping costs will be incurred by the Customer and will be deducted from any refund due to the Customer

You can make payment of your merchandise by bank transfer or by credit card on the secure server of PayPal.
PayPal accepts all major credit cards and of course alternatively you can use your account at PayPal.
For any clarification please contact us via e-mail at: info@verticalfashion.com

The assortment on the site verticalfashion.com reflects the exact real availability of each item, by size and color, as the website is connected to all warehouses where the items are located and all availability data are updated in real time. Verticalfashion.com reserves the right to confirm the availability of the items purchased as well as to verify the validity of the credit card transaction and this will also be done by checking details of the previous transactions made by the Customer on verticalfashion.com. If ordered items were not available, or for any other reason the order can not be processed as requested by customer, verticalfashion.com will immediately send a communication to the customer.

All orders shipped are accompanied by an invoice when requested or by purchase receipt in other cases. Prices are expressed in Euros and at the bottom of the document is indicated the exact total amount of the purchase, as provided by the rules governing the international trade.

For any reason Customer can return his order, in whole or in part and can request a refund or a change. Items can be returned within 15 days from the delivery of the order, for a change of size / color or for a refund. The products must be returned in the original packaging and under the same conditions as they were originally shipped: not worn, washed or unaltered in any way. Foot soles should be in the same condition as verticalfashion.com send: without any sign of wear. All items must also be returned with the original tags and any original accessories supplied (dustbags, dress covers, etc.), including the authenticity label and the original tag that should not be cut or broken. Damaged refunds will not be accepted and may be returned to the Customer at his expense. Footwear and accessories must be returned with their original box, which is an integral part of the product.


Return procedure
If the Customer wishes to return one or more items, he must activate the return procedure through the CLIENT personal area. Our Customer Service will then send an e-mail with the return receipt made. The Customer is required to follow the instructions provided faithfully. Returns to the warehouse must be returned within 10 working days of the date of authorization. Verticalfashion.com also reserves the right to inspect the items returned and, if the return does not meet the conditions imposed, to return it at the expense and charges incurred by the Customer himself.

Refund
In case Customer requests a refund for the item / items returned, verticalfashion.com will repay immediately or in any case within 5 working days from the date of acceptance of the return. Credit will also be made with the same payment method used by the Customer, and on the same account. The effective visibility date of the accreditation you may need should be varied for factors independent of the responsibility of verticalfashion.com. Refunds are also issued in the same currency as the original purchase. We also remind you that the refund will only cover the purchase price of the items, and will not include shipping charges and customs charges, if required, that the customer will have to pay.

Change
We accept both color and size changes of the same model, if available. The shipment of the requested item in exchange it’s up to verticalfashion.com, as well as the customs charges.

Defective merchandise
Defective products that are already damaged or show defects of conformity are considered defective. Verticalfashion.com reserves the right to refuse defective returns that were not previously authorized. In case of acceptance of the defective return verticalfashion.com will refund the purchase price of the item, the shipping charges and the customs charges. In case the initial shipment took place in DDU mode, with charges and customs duties paid at destination, these amounts will be refunded only if all the documentation of the expenses incurred will be sent to verticalfashion.com .

Right of withdrawal
The Customer has the right to revoke the order for any reason, as regulated by the Italian Legislative Decree 206/2005 (Consumption Code). This right can only be exercised by "Customers" consumers (natural persons who purchase goods not for purposes related to their professional, commercial or business activities).